You have questions. We have some answers. If for some reason your question isn’t answered below, please contact us.
What brand of shirt do you print on?
Our unisex short-sleeve shirts are Anvil (980 lightweight) and are 100% cotton, with the exception of heather colors, which contain 65% polyester.
Our woman’s t-shirts are Anvil (880 ringspun) which are soft, light and will hold up to repeated washings. They are made with 100% cotton, except for the heather colors, which contact 65% polyester (heather grey contains 10%).
What type of printing process is used on your apparel?
All of our shirts are printed using Direct to Garment (DTG) method where a printer directly applies the ink to a t-shirt with inkjet technology. This involves the use of a special printer, which prints the artwork onto the garment and the ink is absorbed by the fibers of the garment.
What size should I order?
We have sizes that range from X-Small to 2X-Large. Please see our sizing chart for more information. The unisex tees run large and women might want to order a size down. Our women’s tees are more fitted. If you don’t like a fitted tee, then size up.
Will the designs fade?
It is possible that some of the designs will fade after multiple washings. Black prints tend to fade more. Washing instructions are found on the tag inside the shirt.
What form of payments do you accept?
We accept PayPal which allows you to pay with any major credit card.
What shipping method do you use?
At checkout, you will be provided with multiple shipping options from USPS ground to priority mail and Fedex. You can select whichever option is best for you.
How much does shipping cost?
It depends on which shipping method you select at checkout.
How long will it take for my order to arrive?
On average orders will ship within 3-5 business days. Depending on the choice of shipping, your order may arrive within 1 day or 10 days.
During holidays or times of high demand, orders will take 10 – 15 business days to ship.
Do you offer package tracking?
Yes! We will provide you with the tracking number once your package is shipped. A shipping confirmation email will be sent, once your order has shipped and you can login to your account on our site and view your shipping information.
Do you ship internationally?
No, not at this time.
RETURNS & EXCHANGES
What is your return policy?
Due to the nature of our products, we do not accept returns unless your order is damaged or defective. If you received a defective item, we’ll happily replace it. Faulty items will be exchanged for the same type of product in the same size. Please contact us at email@example.com for further information.
All of our items are made by hand at the time of purchase. We do not have a warehouse or inventory. We do not issue refunds on orders that have completed payment and shipped.
Can I cancel or change my order?
Please note we print every product when it is ordered. You can modify/cancel your order within 24 hours after placing your order, after that we immediately begin processing your order. Please make sure to confirm all order details prior to submitting the order. Please contact us at firstname.lastname@example.org for any questions regarding your order.
STILL HAVE QUESTIONS?
For additional information about DogKnows please use the contact form or email email@example.com.